We’re a Durham-based water damage restoration company. We respond 24 hours a day to water emergencies throughout Durham, Orange, and the surrounding Triangle counties. Our crews are local, our trucks are stocked, and our typical response time within Durham city limits is under an hour.
This isn’t a national franchise. We’re not getting our calls routed from a national 800-number to whatever local contractor signed up for our zip code this week. We’re a local company with local crews who know Durham — the housing stock, the older neighborhoods, the storm patterns, the insurance landscape, the property managers, the plumbers, the roofers.
What Sets Us Apart
24/7 means 24/7. When you call our after-hours line at 2 AM, you reach a real dispatcher. Within minutes you have a confirmed crew assigned. No callbacks, no waiting until morning, no “we’ll have someone reach out tomorrow.”
IICRC certification. Our techs are certified by the Institute of Inspection, Cleaning and Restoration Certification — the industry standard. This isn’t optional in serious restoration work.
Insurance-direct billing. We bill homeowners insurance directly when permitted. You shouldn’t have to front $10,000 in restoration costs and then chase reimbursement from your insurer.
Triangle expertise. We know the difference between Trinity Park’s plumbing failures and Hope Valley’s plumbing failures. We know which insurance carriers cover what, in this region. We know which property managers prefer which documentation. This local knowledge speeds claims and reduces stress.
Honest scope. We don’t pad jobs. If your damage is contained to one room, we don’t tell you we need to gut your whole first floor. If we can dry materials in place, we dry in place rather than demolishing. Smaller jobs are better for you and they don’t actually hurt us — we’d rather have a customer who refers us than a customer who got over-charged.
Our Service Area
We respond to water damage emergencies throughout:
- All of Durham — every neighborhood from Trinity Park to Woodcroft
- Chapel Hill and Carrboro
- Hillsborough and Orange County
- Northern Durham County — Bahama, Rougemont
- Selected Wake County addresses for emergencies
- RTP corridor — both residential and selected commercial
How to Reach Us
Phone (24/7): (555) 555-5555
Email: [email protected]
Office hours for non-emergency: Monday-Friday 8am-6pm, Saturday 9am-2pm
Emergency dispatch: 24 hours, every day